CS Overview

AbeBooks Customer Support responds to over 120,000 customer e-mail and telephone contacts, every year, helping both booksellers and book buyers alike!

Carlin, Micah, Demelza, Sara, Sudie, Krista, Michael, Tracy, and Scott all want to help you maintain a successful relationship with AbeBooks.

Our goal is to build positive partnerships worldwide through one-on-one communication with our friendly and knowledgeable Support Team. We know your time is valuable and we work hard to minimize telephone wait times and to respond to e-mail inquiries within 1 business day.

AbeBooks Europe provides customer support to our European booksellers. If you're located in Europe, the team in our Düsseldorf, Germany office will be happy to help you in English, French, German, Spanish, or Italian.

(Our business hours are Monday to Friday, 8:00 a.m. - 4:00 p.m., Pacific Time and telephone support is available during those times).

Whether you're a brick and mortar seller, an Internet bookseller, are new to bookselling or have been a professional bookseller for many years, we have a lot of available information for new AbeBooks booksellers.

Our Customer Success Team, Beth, Stephanie, and Sienna, are here to help you make sense of it all and to get you off to a good start. You'll be guided through the Registrations process with a personal phone call, so that we can get a better understanding of your needs. We can then recommend features and products best suited to your goals and your business model.

Once your bookseller account is activated, the Customer Success Team will periodically review your account to identify areas where we might offer tips or suggestions, and we'll give you a call to make sure you're getting the most out of your AbeBooks experience.

Dedicated to offering the best customer experience possible, your Customer Success Team is with you every step of the way!

In conjunction with AbeBooks Customer Support, Premium Technical is provided by Sarah, Josh, and Kristy, our Tactical Engineering Team. They respond to higher-level technical questions and investigate any Web site issues.

The Tactical Engineering Team acts as a bridge between Customer Support and our Systems department, assisting with communication and resolution of technical issues affecting our customers.

They also work with the AbeBooks file based inventory system, ensure efficient and accurate file processing by writing programs to convert uploaded inventory files into the AbeBooks online listing format.

AbeBooks offers a safe marketplace for buyers and booksellers thanks to the security management and risk prevention provided by our Security and Trust Team.

Both buyers and sellers are educated and guided through our policies, to ensure a positive experience from both perspectives.

AbeBooks Europe provides customer support to our European booksellers. If you're located in Europe, the team in our Düsseldorf, Germany office will be happy to help you in English, French, German, Spanish, or Italian.